Simplidoor Shipping, Delivery & Damage Policy

At Simplidoor, we take pride in carefully preparing and packaging our doors to help ensure they arrive safely and in excellent condition. Because doors are large and require specialized handling and protective packaging, we have established the following shipping policy to provide transparency and protect both our customers and our business.

1. Shipping & Transit Damage

Simplidoor takes every reasonable precaution to package and protect orders before they leave our facility. While shipping damage is uncommon, rare instances of damage or delivery complications can occur during transit due to handling by third-party shipping carriers.

Once an order leaves Simplidoor's care and is transferred to the shipping carrier, the carrier is responsible for transportation and handling of the shipment. Shipping carriers generally have limited liability for damage to goods in transit, and the amount recoverable may be limited by the carrier's terms and conditions.

Simplidoor is not responsible for damage caused by carrier handling beyond our control, except as otherwise required by applicable law or agreed to in writing.

2. Mandatory 24-Hour Damage Reporting Requirement

Customers are responsible for inspecting their deliveries and reporting any damage, missing items, or delivery-related issues to Simplidoor within 24 hours of delivery.

This reporting window is essential because shipping carriers often impose strict deadlines for damage claims and supporting documentation.

To report an issue, customers must contact Simplidoor within 24 hours of delivery and provide:

• Their order number.
• Clear photographs of the damaged door or affected items.
• Photographs of the exterior packaging and any visible shipping damage.
• A description of the issue and when it was discovered.

Customers should retain all original packaging and affected products until the issue has been reviewed.

Failure to report damage or delivery issues within 24 hours may limit or prevent eligibility for a shipping claim, replacement, or other remedy, subject to applicable law and any purchased shipping protection terms.

Customers should inspect their deliveries immediately upon arrival and document any visible damage before signing for the shipment, where possible.

3. Optional Shipping Protection — $99

Simplidoor offers optional shipping protection for $99 per order to provide additional peace of mind during transit.

Because standard carrier liability for damaged shipments may be limited, we strongly recommend purchasing shipping protection to help safeguard your investment.

When shipping protection is purchased, eligible transit damage is covered under the protection plan, allowing Simplidoor to arrange a replacement for qualifying damaged items without relying solely on the shipping carrier's limited liability coverage.

To qualify for protection, customers must:

• Purchase shipping protection at the time of ordering.
• Report all damage or delivery issues within 24 hours of delivery.
• Provide photographs and any other reasonable documentation requested to assess the claim.
• Retain the damaged product and packaging until instructed otherwise.

Shipping protection applies to eligible damage occurring during transit and is subject to the plan's applicable terms, conditions, and exclusions. It does not automatically cover damage occurring after delivery, improper installation, misuse, or other excluded circumstances.

Without purchased shipping protection, recovery for transit damage may be limited to the amount offered by the shipping carrier under its applicable liability terms. A replacement is not guaranteed for uninsured shipments and will be evaluated based on the circumstances, available carrier remedies, and applicable law.

4. Oversized Door Packaging Surcharge

Due to the additional materials, reinforced packaging, and protective measures required to safely ship oversized doors, all orders containing doors that are 8 feet (96 inches) or taller will incur an additional $125 oversized packaging surcharge.

This surcharge helps cover the additional costs associated with specialized packaging designed to protect larger doors during handling and transportation.

The $125 surcharge applies to qualifying orders containing one or more doors measuring 8 feet or taller. Unless otherwise specified at checkout, the surcharge is applied once per qualifying order rather than per individual oversized door.

This charge is separate from standard shipping fees and optional shipping protection charges.

5. Delivery Inspection & Acceptance

Customers are strongly encouraged to inspect all products immediately upon delivery and before installation or modification.

If damage is visible, customers should photograph the product and packaging, note the damage on the carrier's delivery receipt where possible, and notify Simplidoor within the required 24-hour reporting period.

Customers should not install, alter, or discard damaged items or packaging before the issue has been documented and reviewed, as doing so may complicate the claim process.

6. Shipping Claims & Replacement Process

When a shipping issue is reported within the required timeframe, Simplidoor will review the information provided and determine the appropriate next steps.

For customers with purchased shipping protection, qualifying transit damage may be eligible for replacement under the protection plan's terms.

For customers without shipping protection, Simplidoor may assist with submitting a claim to the shipping carrier when applicable. Any recovery or reimbursement may be subject to the carrier's liability limits, claim procedures, and approval.

All claims are subject to verification and applicable policy terms.

7. Customer Acknowledgment

By placing an order with Simplidoor, customers acknowledge and agree to the terms outlined in this policy, including:

• The requirement to report damage and delivery issues within 24 hours of delivery.
• The $125 oversized packaging surcharge for qualifying orders containing doors 8 feet or taller.
• The limitations that may apply to shipping carrier liability.
• The availability of optional $99 shipping protection for eligible transit damage and replacement claims.

Simplidoor is committed to providing quality products and taking reasonable precautions to ensure they arrive safely. We appreciate your business and encourage customers to contact us with any questions before placing an order.

Thank you for choosing Simplidoor.